I spent 17 years in corporate IT across Cisco Systems, Clorox and Pinterest, leading business systems, process transformation, global operations and technology programs at scale.

Across those experiences, one lesson became clear:

Technology doesn't fix an operation. It scales what's already there.

The real judgment is knowing what to simplify, what to systemize, what to automate, what to keep human and when the foundation needs work first.

With a B.S. in Management Information Systems from Santa Clara University and a career spent at the intersection of business and technology, I had a front-row seat in Silicon Valley as technology transformed how companies operate and scale. Today, I bring that experience to founder-led hospitality businesses, with a particular passion for working with women founders.

The Mission

Scale your hospitality business beyond founder memory.

My approach is simple: Foundation before tools.

We start with how your business actually runs. We strengthen workflows, ownership, business knowledge and visibility, then use technology and AI where they can create real business value.

AI and modern technology are giving small businesses access to capabilities that once required larger teams, bigger budgets and more technical resources. But access to better technology doesn't automatically create a better business. The foundation still has to be there.

The goal isn't more software. It's an operation that strengthens the customer experience, gives founders time back, keeps critical knowledge with the business, creates better visibility for decision-making and supports sustainable growth.

The Heart Behind MILA

MILA is named after my grandmother, a strong-willed, independent woman who helped raise me and my brothers.

Growing up surrounded by Filipino hospitality, she taught me that how you make people feel matters, that you always make room for people, and that you can be kind while still advocating for yourself and what is right.

As a mom and an Asian American woman in tech who didn't come from generational wealth, I know what it feels like to navigate systems that weren't always built with you in mind. That experience shaped how I lead and why I'm especially passionate about supporting women founders building businesses on their own terms.

I believe hospitality businesses can build stronger systems without systemizing away the human connection that made people love them in the first place.

That's what I'm building MILA to do.

Next Steps

Let's see where your business still runs on you.

Take the Founder Dependency Assessment to identify where your business depends most on your time, knowledge and involvement, and where strengthening the foundation could create more room for growth.